Returns & Cancellation Policy
Last updated: 13 December 2025
Overview
At Reliable Printers & Stationery, we take pride in delivering high-quality printing, custom stamps, signage, and design services. Because many of our products are custom-made, our returns and cancellation policy differs from standard retail items.
Please review this policy carefully before placing an order.
Custom-Made & Personalized Products
All items that are customized or made to order, including but not limited to:
Rubber stamps (self-inking, pre-inked, dated, or custom designs)
Printed materials (business cards, flyers, brochures, banners, signs)
Custom signage, labels, or branded stationery
Design services
are non-refundable and non-returnable once production has started.
This is due to the personalized nature of these products.
Order Approval Responsibility
Before production begins, customers are responsible for:
Reviewing and approving all artwork, layouts, spelling, and details
Confirming quantities, sizes, colors, and specifications
Once final approval is given, Reliable Printers & Stationery is not responsible for errors approved by the customer, including spelling, formatting, or design choices.
Cancellations
Before Production
Orders may be cancelled before production begins.
If cancelled at this stage:
A full refund may be issued less any design or administrative costs already incurred
After Production Has Started
Once production has started:
Cancellations are not permitted
No refunds will be issued
Defective or Incorrect Orders
If you receive an item that is:
Defective
Damaged
Produced incorrectly due to our error
Please notify us within 48 hours of delivery or pickup with:
Your order number
Clear photos of the issue
A description of the problem
If the issue is confirmed to be our error, we will, at our discretion:
Reprint the item at no additional cost, or
Provide a partial or full refund
Non-Returnable Items
The following items are not eligible for return or refund:
Custom or personalized products
Digital design files once delivered
Services already completed
Items damaged due to misuse, mishandling, or customer error
Orders approved by the customer with errors
Color Variations
Please note that:
Colors may vary slightly due to screen settings, materials, and printing processes
Minor color variations do not qualify as defects or grounds for a refund
Pickup & Delivery Issues
Orders not collected within 30 days may be disposed of or recycled without refund
Delivery delays caused by couriers, weather, or circumstances beyond our control are not refundable
Refund Processing
Approved refunds will be processed using the original payment method where possible.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Contact Us
If you have questions regarding returns or cancellations, please contact us:
Reliable Printers & Stationery
📧 Email: info@reliableprintersjm.com
📞 Phone: 876-962-1551
Policy Changes
We reserve the right to update or modify this Returns & Cancellation Policy at any time. Changes will be posted on this page with the updated date.