Frequently Asked Questions

We offer a complete range of stamps including:

• Self-inking stamps (most popular for office use)
• Pre-inked stamps (finest impression quality)
• Traditional rubber stamps with separate ink pads
• Date stamps and numbering stamps
• Signature stamps
• Custom logo stamps
• Address stamps for personal and business use

Most custom stamps are ready within 24-48 hours. If you need same-day service, we can accommodate rush orders placed before 2 PM for an additional fee. Complex designs or specialty stamps may require 2-3 business days.

Absolutely! Our team provides free design assistance. You can bring your logo, text requirements, or just an idea, and we'll create a professional design proof for your approval before production. No design experience needed!

Self-inking stamps have a built-in ink pad that automatically re-inks after each impression. They're perfect for repetitive stamping and last for thousands of impressions. Great for offices.

Pre-inked stamps have ink embedded in the stamp itself, producing sharper, more detailed impressions. Ideal for logos with fine details or when image quality is critical.

Self-inking stamps typically last 5,000-10,000 impressions before needing a refill. Pre-inked stamps last 10,000-50,000 impressions. All stamps can be re-inked or have replacement pads installed when needed.

Yes! We create custom embossers for corporate seals, JP and notary seals, certificates, and official documents. Embossers create a raised impression without ink and are perfect for adding a professional, official look to documents.

We stock toner cartridges and ink for all major brands including HP, Canon, Epson, Brother, Samsung, Xerox, Lexmark, and more. If we don't have your specific model in stock, we can usually order it within 24-48 hours.

We offer both! Original manufacturer cartridges (OEM) for those who prefer brand-name quality, and high-quality compatible cartridges that offer significant savings (typically 30-50% less) with comparable performance. We can help you decide which is best for your needs.

No. By law, using compatible cartridges cannot void your printer warranty. We sell only quality-tested compatible cartridges that meet industry standards and won't damage your printer.

Yes! We offer professional cartridge refilling services for many models, which is the most economical and environmentally friendly option. Bring in your empty cartridges and we'll assess if they're suitable for refilling.

Unopened, unused cartridges can be exchanged within 7 days with receipt. Due to hygiene and quality reasons, we cannot accept returns on opened cartridges unless they're defective. All compatible cartridges come with our quality guarantee.

We stock standard colors (black, blue, red, green) and specialty colors (purple, pink, orange, yellow, brown). We also carry two-color pads and metallic inks for special applications.

You'll notice the impression becoming lighter or uneven. This is normal! Bring your stamp to us and we'll re-ink it while you wait, or you can purchase replacement ink pads and do it yourself - we'll show you how.

Yes, but we recommend getting a replacement pad in your new color rather than trying to clean and re-ink. This ensures color purity and prevents mixing. Replacement pads are inexpensive and quick to install.

Yes! We carry permanent inks suitable for various surfaces including fabric, plastic, metal, and glossy paper. Let us know your application and we'll recommend the right ink type.

We carry a comprehensive range including paper products, filing supplies, writing instruments, desk accessories, binders, folders, staplers, paper clips, adhesives, correction supplies, and more. If you need something specific, just ask!

Absolutely! We offer volume discounts for businesses and regular customers. Contact us with your supply list and we'll provide a competitive quote. We also offer account services for corporate clients.

Yes! We offer business accounts with NET 7 - 15 days payment terms for qualified companies. This makes ordering regular supplies easier and helps with budgeting. Ask about our account application process.

We provide business cards, flyers, brochures, posters, banners, letterheads, envelopes, invoices, receipt books, NCR forms, binding services, lamination, and large format printing. We handle both small personal orders and large commercial runs.

Standard orders: 2-3 business days. Rush orders (24 hours) available for an additional fee. Simple jobs like business cards or flyers can often be done same-day if ordered early. Large or complex jobs may require more time - we'll give you an exact timeframe when you place your order.

Not necessarily! While print-ready PDFs are ideal, we can work with various file formats. Our design team can also create or modify designs for you. If you just have an idea or rough sketch, we can help bring it to life.

We accept PDF (preferred), AI, PSD, INDD, JPG, PNG, DOCX, and more. For best results, provide high-resolution files (300 DPI minimum) with fonts embedded or outlined.

Yes! Our experienced designers can create logos, business cards, flyers, and other marketing materials. Design fees vary based on complexity. Simple modifications and basic layouts are often included with print orders.

No minimums! Whether you need 10 business cards or 10,000 flyers, we can help. Note that larger quantities usually result in better per-unit pricing.

Yes! We deliver island-wide. Free delivery in Mandeville. Shipping rates to other parishes vary by location and order size. Contact us for a quote or to arrange courier service.

Kingston/St. Andrew: Same-day or next-day delivery. Other parishes: 1-3 business days depending on location. Rush delivery can be arranged for urgent orders.

Absolutely! In-store pickup is available and saves on delivery fees. We'll notify you when your order is ready for collection. Our location and hours are on our Contact page.

We accept cash, all major credit/debit cards, bank transfers, and for approved business accounts, cheques. Payment is required before order processing or delivery.

For printing services: We guarantee satisfaction. If there's a quality issue or error on our part, we'll reprint at no charge. For products: Unopened items can be returned within 7 days with receipt. Custom stamps and printed materials cannot be returned unless defective.

Monday - Friday: 8:30 AM - 5:00 PM
Saturday: By appointment
Sunday: Closed

Extended hours available by appointment for large corporate orders.

Visit our Contact page for our full address, map, and directions. We're centrally located in Mandeville for easy access.

Yes! We provide free, no-obligation quotes. Email us your requirements or call us, and we'll get back to you promptly with pricing and timeline.

Absolutely! Visit our showroom to see samples of stamps, printing work, and finished products. We're proud to show you the quality we deliver.

Yes! We have experience working with government departments, schools, NGOs, and institutions. We can provide quotations for procurement processes and work with purchase orders.